Refund Policy

Rayconglobal offers a 60-day return and refund policy to ensure your satisfaction with your purchase. This policy applies to all products purchased through rayconglobal.com, subject to the terms and conditions outlined below.

1. Eligibility: To be eligible for a refund, the product must be returned within 60 days of the delivery date, in its original condition, unused, and with all original packaging and accessories intact. Products that are damaged, used, or missing components may not be eligible for a full refund.

2. Return Process: To initiate a return, please contact our customer service team at [email protected] with your order number and reason for return. Our team will provide you with detailed return instructions and a return authorization (RA) number, which must be included with your returned package.

3. Refund Processing: Once we receive and inspect your returned product, we will process your refund within 5-10 business days. Refunds will be issued to the original payment method used for the purchase. Please note that processing times may vary depending on your payment provider.

4. Exceptions: Customized products or products that have been intentionally damaged or misused are not eligible for return or refund. If a product is defective or damaged upon delivery, please contact us within 7 days of receipt to arrange a replacement or refund.

5. Shipping for Returns: While Rayconglobal offers free global shipping for purchases, customers are responsible for the shipping costs associated with returning products, unless the return is due to a product defect or our error.